The room was clean and newly remodeled, providing a comfortable stay. The air conditioning worked wonderfully, and the staff were respectful and attentive to our needs, ensuring a pleasant environment throughout our visit.

Improve accessibility features for seniors.

the bed was too soft, like sleeping on a cloud of disappointment. towels had cigarette burns, which really sets the mood! I woudl ve been delighted with a room upgrade for my troubles, but alas, no. I almost thought about writing a glowing review, but this place just couldn’t stack up.

For the best value, keep an eye out for promotional deals, especially if you can book your stay for under $80 a night.

Had a comfy stay without hassle!

Towels had cigarette burns. shower backed up.

The location was perfect for our family outing to Carlsbad Caverns, just a short drive away. We stayed in a non-smoking quadruple room, which was clean and spacious enough for my elderly parents and kids. The staff was friendly and accommodating, making our stay enjoyable.

My wife says that the lack of accessible features made it tricky for my parents. A few more grab bars in the bathroom would have been helpful.

While the room had decent updates, it still felt a bit basic and could use a deeper clean in some areas like the carpets. The overall experience was overshadowed by a lack of key amenities, such as extra toiletries when requested, which left a bit to be desired for a longer stay.

This place was a strong match for an overnight stay in Carlsbad with good value for the price. The room was clean, which was a pleasant surprise. Look for deals to get the best price possible, ideally under $80 a night.

The customer service was super welcoming and made my stay smoother. 😊 However, the shower did back up during my stay, which was quite annoying.

expect comfortable stay with clean rooms, great kind service and strong wi-fi facility

We had a pleasant experience here—the bed was clean, customer service was genuinely warm and welcoming. The strong wi-fi connection was a lifesaver for our work!

decent stay but cleanliness issues

The air conditioning cooled the room sufficiently during our stay. The customer service at reception was warm and welcoming. The wi-fi connection allowed for smooth online work without interruptions.

i had a great time at my stay in carlsbad, and the accommodation exceeded my expectations during this birthday celebration. the outdoor access for my dog was a pleasant surprise, and the cleanliness of the room made the experience comfortable. the staff was genuinely accommodating, which added to the great vibes.

bathtub was backing up during shower.